Privacy Policy

Introduction

Drift Services Group Limited ("Drift", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

Who We Are

Drift Services Group Limited

Registered Address: 49 Station Rd, Polegate, East Sussex, BN26 6EA

Email: info@driftgroup.co.uk

Telephone: 01432 817104

Website: www.driftgroup.co.uk

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

What Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

• Name
• Company name
• Job title
• Email address
• Telephone number
• Postal address
• Project location
• Site plans, drawings, reports or technical documents you choose to send us
• Any information included within your enquiry

Information collected automatically

When you use our website, we may collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referring website
• Cookie information (where applicable)

How We Use Your Information

• We use your personal information to:
• Respond to enquiries.
• Assess potential projects.
• Review plans, reports and technical information submitted to us.
• Prepare quotations and proposals.
• Deliver our engineering and consultancy services.
• Communicate with clients and prospective clients.
• Improve our website and user experience.
• Maintain the security of our systems.
• Comply with legal and regulatory obligations.

Where you have given your consent, we may also send you occasional marketing communications about our services. You can unsubscribe at any time.

Our Lawful Basis for Processing

• We process personal information under one or more of the following lawful bases:
• Your consent.
• Performance of a contract.
• Taking steps prior to entering into a contract.
• Compliance with a legal obligation.
• Our legitimate interests in operating and improving our business, provided those interests do not override your rights and freedoms.

Sharing Your Information

We do not sell your personal information.

Where necessary, we may share information with:

• Professional advisers.
• IT and website service providers.
• Cloud hosting providers.
• Marketing and communications providers.
• Survey, engineering and specialist subcontractors involved in your project.
• Regulators, insurers or legal authorities where required by law.

All third parties are required to keep your information secure and process it only in accordance with applicable data protection laws.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

The length of time depends on the nature of our relationship and the information concerned.

Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

Although we work hard to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use the site.

Some cookies are essential for the website to function, while others help us analyse performance and improve user experience.

Where required, we will ask for your consent before placing non-essential cookies on your device.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before submitting personal information.

Your Rights

Under UK data protection legislation, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Restrict how your information is processed.
• Object to processing based on legitimate interests.
• Request transfer of your information in certain circumstances.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business.

The latest version will always be available on this website, and the "Last updated" date at the top of this page will indicate when changes were made.